Question 1

How do I sign up for an electricity plan with IronHorse?

Accepted Answer

Simply enter your zip code to see the top fixed rate electricity plans in your area and choose the plan that's best for you. Complete the short enrollment form and your done. It's that easy!

Question 2

Does IronHorse provide electricity service in my area?

Accepted Answer

IronHorse delivers affordable electricity plans to thousands of residential and commercial customers throughout every ERCOT deregulated market in Texas. Explore the utilities we work with and the top Texas cities where our electricity service is available.

Oncor Electric Delivery (DFW, North and West Texas)
Dallas 
Fort Worth 
Arlington 
Plano 
Irving 
Garland 
Grand Prairie 
And more!
 
CenterPoint Energy (Houston and surrounding areas)
Houston 
Pasadena 
Pearland 
Sugar Land 
Baytown 
League City 
Missouri City 
And more!
 
Texas-New Mexico Power Company (Lewisville and North Texas)
Lewisville 
Texas City 
La Marque 
Dickinson 
Angleton 
Alvin 
Flower Mound 
And more
 
AEP Texas (Abilene and West Texas; Corpus Christi, Rio Grande Valley and South Texas)
Abilene 
San Angelo 
Wichita Falls 
Midland 
Odessa
Corpus Christi 
Laredo 
And more!
 
Lubbock Power & Light (Lubbock and surrounding areas)
Lubbock

Question 3

I’ve been with my current electricity provider for 10+ years. Am I able to switch to IronHorse?

Accepted Answer

Yes! In Texas, consumers have the option of choosing their electricity provider. No matter if you are currently with TXU Energy, Direct Energy, Reliant, etc., this gives you the ability to make the switch to IronHorse.

Question 4

What types of electricity plans are available?

Accepted Answer

We offer a range of fixed-rate plans, flexible-term agreements, and custom commercial energy solutions. Whether you’re powering a home, office, retail space, or multiple properties, we tailor options around your usage patterns.

Question 5

What is an IronHorse fixed‑rate plan?

Accepted Answer

An IronHorse fixed‑rate plan means your energy charge stays the same for your entire contract term. Your price won’t rise with market spikes or seasonal volatility, giving you predictable bills, long‑term stability, and protection from sudden energy price increases.

Question 6

Does IronHorse charge a switching fee?

Accepted Answer

No. IronHorse does not charge any fees for switching your electricity service. However, it’s always a good idea to review your current provider’s contract to see if they charge an early termination fee before you switch.

Question 7

Who is IronHorse Power Services?

Accepted Answer

IronHorse Power Services is a Texas retail electric provider offering reliable electricity plans for residential, commercial, and property management customers. We combine competitive pricing with local support and a dedicated team you can reach whenever you need help.

Question 8

How can I easily transfer or start electricity service at a new address?

Accepted Answer

Simply share your new address and the date you'd like service to start. We'll handle the rest to ensure your power is up and running smoothly—perfect for homes, businesses, and property managers welcoming new tenants.

Question 9

Where can I check my bill and manage payments?

Accepted Answer

You can view your bill, set up autopay, and manage account details in our customer portal. It's your one-stop dashboard for reviewing usage history and handling multiple meters or locations.

Question 10

Do you provide support for commercial or multi-property accounts?

Accepted Answer

Yes! IronHorse offers dedicated account management, customized pricing, and usage reviews for commercial operations, property managers, and multi-location businesses. Our team is here to help optimize your long-term energy strategy.

Question 11

Does IronHorse work with energy brokers and consultants?

Accepted Answer

Yes! We partner with brokers across Texas to deliver fast pricing, transparent terms, and dedicated commercial support. Our team is built to respond quickly and help secure competitive rates for their clients.

Question 12

How can I contact customer support?

Accepted Answer

You can reach our Texas-based support team by phone, email, or through our online contact form. We’re here to help with enrollment, billing, service questions, and anything related to your electricity plan.

Question 13

Who do I contact if there is a power outage?

Accepted Answer

Outages are handled by your local Transmission & Distribution Utility (TDU).

Report a Power Outage:

Oncor Electric Delivery (DFW, North and West Texas)
888-313-4747 | report an outage online

CenterPoint Energy (Houston and surrounding areas)
713-207-2222 | report an outage online

Texas-New Mexico Power Company (Lewisville and North Texas)
888-866-7456 | report an outage online

AEP Texas (Abilene and West Texas; Corpus Christi, Rio Grande Valley and South Texas)
866-223-8508 | report an outage online

Lubbock Power & Light (Lubbock and surrounding areas)
806-775-2509 | report an outage online

Frequently Asked Questions